I think this guy should have been promoted, not fired. This is atrue phone call from the WordPerfect Help Line which was transcribed from a recording monitoring the Customer Care Department. Needless to say the HelpDesk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause." This is actual dialogue of a former WordPerfect Customer Support employee Now I know why they record these conversations!
> "Ridge Hall computer assistance; may I help you?"
>
> "Yes, well, I'm having trouble with WordPerfect."
>
> "What sort of trouble?"
>
> "Well, I was just typing along, and all of a sudden the words
>went away."
>
> "Went away?"
>
> "They disappeared."
>
> "Hmm. So what does your screen look like now?"
>
> "Nothing."
>
> "Nothing?"
>
> "It's blank, it won't accept anything when I type."
>
> "Are you still in WordPerfect, or did you get out?"
>
> "How do I tell?"
>
> "Can you see the C: prompt on the screen?"
>
> "What's a sea-prompt?"
>
> "Never mind, can you move your cursor around the screen?"
>
> "There isn't any cursor: I told you, it won't accept anything I
>type."
>
> "Does your monitor have a power indicator?"
>
> "What's a monitor?"
>
> "It's the thing with the screen on it that looks like a TV.
>Does it have a little light that tells you when it's on?"
>
> "I don't know."
>
> "Well, then look on the back of the monitor and find where the
>power cord goes into it. Can you see that?"
>
> "Yes, I think so."
>
> "Great. Follow the cord to the plug, and tell me if it's plugged
>into the wall."
>
> "Yes, it is."
>
> "When you were behind the monitor, did you notice that there
>were two cables plugged into the back of it, not just one?"
>
> "No."
>
> "Well, there are. I need you to look back there again and find
>the other cable."
>
> "Okay, here it is."
>
> "Follow it for me, and tell me if it's plugged securely into
>the back of your computer"
>
> "I can't reach."
>
> "Uh huh. Well, can you see if it is?"
>
> "No."
>
> "Even if you maybe put your knee on something and lean way
>over?"
>
> "Oh, it's not because I don't have the right angle -- it's
>because it's dark."
>
> "Dark?"
>
> "Yes, the office light is off, and the only light I have is
>coming in from the window."
>
> "Well, turn on the office light then."
>
> "I can't."
>
> "No? Why not?"
>
> "Because there's a power failure."
>
> "A power... A power failure? Aha, Okay, we've got it licked
>now. Do you still have the boxes and manuals and packing stuff your
>computer came in?"
>
> "Well, yes, I keep them in the closet."
>
> "Good. Go get them, and unplug your system and pack it up just
>like it was when you got it. Then take it back to the store you bought
it
>from."
>
> "Really? Is it that bad?"
>
> "Yes, I'm afraid it is."
>
> "Well, all right then, I suppose. What do I tell them?"
>
> "Tell them you're too dam stupid to own a computer
