Passport paralysis
Sunday, September 14th 2008 (Express)
The heavily advertised new arrangements suggest a radical departure from the old days of lining up well before dawn simply to get a number that gave one a chance of that brief interview necessary for obtaining a machine readable passport.
But has anything really changed? It is true than some manage even to secure that passport appointment. But this newspaper continues to be inundated with letters complaining of the inability to make contact with the hotline to secure the appointment, or of the dates of the granted appointments, some even granted for 2009.
Many have simply complained of bureaucratic runaround or even of the requirement of a particular colour of ink. It is true nevertheless that it is possible to have accelerated treatment on compassionate grounds, but each is dealt with on an individual basis and an applicant never really knows until he or she actually visits a passport office whether the application qualifies.
One really irksome requirement is the submission of a computerised birth certificate, seeing that these are generated from exactly the same database from which hand-written copies were at one time made available for a small fee in postage stamps.
Obtaining a computerised birth certificate can also be a challenge, especially if the applicant is elderly, where the Ministry expects applicants to name persons who may corroborate information. Errors nevertheless occur.
The provision of a passport is the function of the Public Service operating under the management of a Minister in accordance with policies that are determined from time to time by Cabinet.
Minister Cox informs the nation that from December 31st 2009 all old non-machine readable passports will become invalid, giving the approximate number of them being in excess of 400,000. It is also claimed that that the Immigration Division produces about 1400 machine readable passports each week so that anyone, even a SEA student, doing the arithmetic will tell you that it will take a few years to replace the old passports. What then? Thousands of citizens after December 31st 2009 simply trapped within the country unable to travel.
Each administration repeats the mantra of reforming the public service to ensure that it provides necessary services to the public, but there is little evidence of any serious change.
Minister Browne may suggest that we do not have a culture of service in the Public Service, indirectly shedding the matter to the Public Services, while public servants will lay the blame on the Minister and Cabinet for the system that it is supposed to operate and the failure to provide the human resources. And who suffers? But readers can be sure of one thing-not everyone actually has to go through the process to obtain a new passport.